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WICT New England
Times
June 2010 |
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Comcast - Western New England Region - System of the
Year! |
Congratulations
Comcast Western New England Region!
Comcast named the Western New England Region
its 2009 Circle of Success System of the Year. The honor is
given to the system that goes above and beyond to improve the MSO by
delivering superior business results, as well as top-notch service to
its customers.
Comcast's Western New England Region employs over
1,900 employees and serves more than 800,000 customers in Connecticut,
Vermont, Western Massachusetts and the Carmel, New York area. The region
was recently recognized by the Hartford
Business Journal as a "Best Place to Work in Connecticut"
for the fifth straight year, most recently earning the second highest
spot on the list. In addition, the region is constantly working to
improve the customer experience and was among the first Comcast regions
to launch a national Customer Guarantee, which clearly outlines what
customers should expect, defines what Comcast is doing to hold itself
accountable for meeting those expectations and how it's backing up its
promises.
"My heartfelt congratulations go out to the Western
New England Region, which has consistently exceeded expectations in
every aspect of our business," said Dave Watson, executive vice
president of operations for Comcast Cable, in a statement. "Their best
practices are second to none in improving the customer experience and
engaging employees, which resulted in operational excellence in 2009."
"It was all about finding a better way to improve
processes and communications both for our employees and our customers,"
said Doug Guthrie, senior vice president of Comcast's Western New
England Region. "By redefining the customer experience, improving
operational efficiencies and focusing on engaging our employees, our
Western New England Region led the company in finding innovative
solutions to building the business." |
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On Monday, May 3rd,  Dress for
Success Hartford celebrated twelve years, as well as an evening of
fun and fashion for their 5th annual Capital Catwalk.
WICT New England is a proud
partner with Dress for Success. This fellow non-profit organization
provides suits, professional coaching and education programs to help
disadvantaged women achieve economic independence and a career. The
evening culminated in honoring the 3,000th woman to participate in the
Hartford Dress for Success program. We all look forward to attending
next year and we welcome you to join us.
Photo courtesy of Joy
Taylor |
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Accupuncture: How
does it work? What does it treat? |
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The Benefits of Acupuncture
The
benefits of acupuncture may seem few and far between to some. The practice itself looks like something out of a
horror movie - a person lying on a table with needles poking out from
dozens of parts of their body. In reality,
there are many benefits.
For centuries
people have been taking advantage of these benefits, but it has only
been recently that the treatment has become more widely known and
accepted in the western hemisphere. People
who have been scared to try the treatment are swiftly getting over it,
in an effort to enjoy the benefits.
What Do Those Needles Do, Anyway?
It all looks so mystical and magical! Tiny needles get inserted into your skin at
specific points, depending on what your ailment is, and awhile later
they get removed. That's it! Just the
little needles and a skilled practitioner and there can be a lot of
benefits of acupuncture. But how does it
work?
Acupuncturists are taught there are twelve main
channels, which they also call meridians, which run vertically across
and throughout the human body connecting the internal organs. Qi (pronounced Chi) flows along these meridian
lines. Qi is the Japanese equivalent to
vitality, or life force.
So What Does Acupuncture Help?
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Betsy Magnus
Leadership Connections |
 On Thursday
May 6th in Bristol, CT, we held a Betsy Magness Leadership Institute
(BMLI) information session for nominees to the 2010/11 program.
Special thanks to Donna Capone and Brie Gallagher for making all of
the arrangements.
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I want to thank WICT for sponsoring a mentoring program.
I
have had the pleasure of participating for the last three years and had
the opportunity to be both a protégé and a mentor. Each provided
me with valuable experiences that helped me grow professionally.
From
a protégé's perspective, I have had some wonderful mentors who guided
me as a more experienced "conscience" to do the right thing for the
business and for my own personal success. Having a mentor is like
having your own personal trainer. What a nice supplement to
my business managers - like nutrition to performance. As good
nutrition supports increased energy, the WICT mentoring program combined
with the support of my own leadership gives me the fuel I need to be a
better performer.
For
an hour or so a month someone dedicates time to helping me focus on
where I need guidance. It may be a situation
I'm not sure how to handle on the job, or where I should place my focus
for career development.
The
time I have dedicated to being a mentor is equally, if not more,
rewarding. I get to develop my coaching skills, learn about others
and their roles and organizations, continue to build my network, and
most importantly for me, practice listening. I have yet to walk
away from a session with my protégé without either learning something
new or being provoked to look at something in a way that I may not have
thought about before.
Thank you again for an enriching program that has
long lasting effects and unlimited benefits.
Andrea M. Johnson, Finance Sr. Project Manager
ESPN |
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This
month: A special program for college students...
WICT Intern Network (WIN)
The WICT Intern Network program launches this
month! WICT will be partnering wtih $ of our partner organizations
in teh telecommunications industry: COX, Comcast, ESPN and Time Warner
Cable. The WIN objective is to educate students about careers in
the cable telecommuncations industry while simultaneously helping
groom, support and inspire future leaders. The WIN program
will consist of a Kick-off Event, a Webinar and a
"Wrap-up" event. All interested interns can email Lisa_Strack@cable.comcast.com for more information. |
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2010
WICT Leadership Conference
The 2010 WICT Leadership
Conference is the premier annual gathering of WICT members. The
signature event will be held during the cable industry's Diversity Week
in New York City. WICT's Leadership Conference is the preeminent conference for
educating women in the industry. Through stellar keynote sessions,
breakout workshops and the interaction with industry colleagues,
participants gain the insight and inspiration to advance and enhance
their careers. Historical keynote speakers, such as Maya Angelou,
Anne Mulcahy, Dana Perino and Donna Brazile offer tactical insight and
applicable business models to boost leadership competencies.
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